Customer policies
Refund, Delivery & Discontinuation Policy
Effective October 31, 2026 · Version 2026-10-31c · Parker Innovation Holdings LLC
Payment
USD $49 one-time, plus applicable taxes. There are no recurring Starter Kit charges. Access begins only after the payment processor confirms payment; a checkout redirect is not treated as proof of payment.
Delivery
The Starter Kit is delivered digitally through your account dashboard, usually within minutes of confirmed payment. Nothing is shipped. If access has not appeared within 24 hours, contact support with your purchase email.
Access
Online materials and re-downloads remain available only while the Starter Kit service is offered, subject to lawful account restrictions. There is no promise of permanent storage or lifetime access. Download and securely retain permitted copies while the service is available.
Remedies
Contact PIH within 14 calendar days after purchase if access is not provided, files are materially defective, or the product is materially different from its description. PIH will investigate and may restore access, replace defective files or issue a refund; where applicable law requires a refund or other remedy, that requirement controls. Duplicate and unauthorized charges are reviewed individually. For an ordinary change of mind after successful digital delivery, refunds are discretionary except where law provides otherwise. Refunded or charged-back orders lose hosted access to the Starter Kit.
Optional services
The $149 Business Review and $495 Readiness Audit are separate services. Submitting a request form does not charge you; any quote, payment and refund terms for those services will be confirmed in writing before work begins.
Notice and support
PIH will attempt to notify affected purchasers before a planned service discontinuation when reasonably practicable and make available files downloadable when permitted. Report issues to support@ParkerInnovationHoldings.com or through the support form in your account, with your order reference, purchase email and a description of the problem. Approved refunds return to the original payment method, subject to network processing times.
Contact: support@ParkerInnovationHoldings.com